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London Police Service modernizes emergency communications

June 17, 2024  By Blue Line Staff


June 17, 2024, London, Ont. – On June 18, the London Police Service becomes the first Single-tier Municipality Public Safety Answering Point (PSAP) in Ontario to launch Next Generation 9-1-1 (NG9-1-1).

LPS began the process of sourcing the NG9-1-1 technology and began the lengthy transformation of the LPS Communication Centre following a mandatory decision from the Canadian Radio-Television and Telecommunications Commission (CRTC) in June 2017, which required all PSAPs to upgrade their networks and technology to provide NG9-1-1 services to the public by March 2025.

“The launch of NG9-1-1 marks a significant step forward in modernizing our emergency response and ensuring we are providing our community with the highest level of service possible,” said Deputy Chief Treena MacSween, who oversees PSAP operations for LPS. “This technology will help us now and into the future, as we continue to advance our operations and expand how we connect with our community.”

In September 2022, Comtech Solacom was awarded the contract for the NG9-1-1 Guardian Call Management solution. This solution is said to provide a geo-diverse, redundant system that allows call takers to quickly assess, prioritize, and handle landline, wireless, and VoIP calls. Call takers will also be able to quickly create multi-party conferences, transfer calls, determine the location of callers, and play back recently recorded conversations.

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