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Greater Toronto Airports Authority to implement integrated incident management system

The Greater Toronto Airports Authority (GTAA) has selected a suite of software from Hexagon’s Safety & Infrastructure division to improve incident and work management at Toronto Pearson International Airport. Some 400 companies operate at Toronto Pearson, and the new systems will “increase operational efficiency across the airport and among various stakeholders, from airside maintenance to customer service in the terminals to emergency response,” Hexagon stated.


December 12, 2018
By Staff

The GTAA will use Hexagon’s computer-aided dispatch system, records management system, application integration platform, mobile apps and analytics software to improve operations and collaboration between and among teams.

“As Toronto Pearson continues to grow to mega-hub status, managing incidents and resources has become increasingly labour-intensive in the Integrated Operations Control Centre, airside and in the terminals,” said Chris Mitchell, associate director airport operations, GTAA. “Hexagon’s solutions will help us streamline our operations and provide our teams with more timely and accurate information. This, in turn, helps us provide a better customer experience and improved safety to our customers and the airport community at large.”

Hexagon’s dispatch system will also integrate with partner organizations for incident management across jurisdictions, including Mississauga Fire and Emergency Services, Peel Regional Paramedic Services and Peel Regional Police, as well as NavCanada.

In addition to Toronto Pearson, other leading airports rely on Hexagon’s computer-aided dispatch and other software, including Chicago O’Hare International Airport, San Francisco International Airport, Baltimore/Washington International Thurgood Marshall Airport and Chicago Midway International Airport.