CCSA launches dedicated call centre in Ontario

The National Anonymous Call Centre opened for business Nov. 1, 2017.

It will initially serve the Ontario-based Crime Stoppers and marks the first time a dedicated, anonymous call centre has offered 24-hour, year-round service to Crime Stoppers organizations.

The exact location of the centre will not be released for safety reasons, stated the Canadian Crime Stoppers Association (CCSA).

NACC now offers anonymous call answering service outside regular business hours or when coordinators are unable to be in their offices.

All of the tip info is forwarded to the appropriate program for processing and to police services for investigation when warranted.

“NACC is a registered Canadian charity run by Crime Stoppers for Crime Stoppers,” said David Forster, president of CCSA. “It has been created to meet the needs and wishes of Crime Stoppers programs across Canada.

Individual programs still have the option of working with the call-taking service of their choice but Forster said he is optimistic that the exclusivity of the NACC and the reasonable rates offered, thanks to its non-profit status, will make it an attractive option for programs across Canada.